ManagedLogix Contact Center
Get Your Callers to the Right Person,
Right Away

Not every business has a formal contact center, but most can benefit from contact center functionality. That’s why ManagedLogix includes unlimited queues for all employees. Now you can create queues for different departments and any employee, at any time, can be a member of every queue for no additional charge.

For customers who want even more call center functionality, advanced contact center functionality can be added to our Professional and Ultimate editions.

Here’s what you get:

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Contact Center Features

Drop us a line and we’ll let you know how you can recapture up to 2 hours of lost productivity, per employee every day.

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  • Automatic Call Distribution

    Instantly know if colleagues are available or away, and choose the best way to communicate.

  • Skills-Based Routing

    Leverage agent skill levels for increased productivity and revenue: send more calls to your experienced agents, fewer calls to those in training

  • Real-time Metrics

    Convenient dashboard view of call queues, volumes and available agents

  • Unlimited Queues

    No limits; it’s easy to create queues for departments or individual users

  • Barge, Monitor, and Whisper

    Monitor customer calls for training and quality; give direction for agent ears only; allow managers to take over trickier calls when required*

  • On-Demand Call Recording

    Record and store agent calls on the fly for training and

You don’t need 100 employees in a big room with cubicles and headsets to manage your calls and coach your employees just like a sophisticated contact center. Fonality makes it easy to deliver the best possible service for a fraction of the price of traditional contact center software. Our contact center experts are available to discuss how this functionality might be put to work for you.

What’s next?

Experiencing email overload? Check out how our Heads Up Display can connect your team to get work done faster, with fewer emails.

Wondering who the heck we are? Let us introduce ourselves.

An Unfair Advantage With Managed Logix

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